FILTERS BALDWIN

Catalog Baldwinfilters cross-references

Auto Parts / Product
Investigation
PRODUCT INVESTIGATION

Procedure for Service Engineering
Product Investigation

This procedure outlines the steps 5. Send copies of any repair bills.
necessary for Baldwin Filters Service 6. Send the entire suspect filter,
Engineering to complete an investigation including the gaskets.
of products from the field. The steps of this
procedure are necessary to provide the If the investigation is being requested for
most accurate and timely investigation warranty consideration, repair bills (not
possible.
estimates) should also accompany the
request. Damaged equipment components
If a filter is suspected of causing a failure, such as bearings, liners, etc. should be
don’t throw away the evidence. In order to retained by the customer for possible
process a warranty claim, follow the examination by Service Engineering.
Product Investigation Procedure . . .
Filter products are NOT to be cut open or
1. Complete a Field Report Form otherwise tampered with. This may
(Form 387) (see next page). prevent objective analysis and testing, and
Describe the events on a may void the warranty.
separate sheet.
2. Obtain a sample of oil, fuel or Notice of damages and claims should be
coolant in the system at the time made immediately when the damage
of the failure. occurs. Every claim will receive careful
and objective consideration. If a Baldwin
3. Save damaged parts for evidence product is proven to have caused damage,
of the claimed damage.
Baldwin will pay the cost required to repair
4. For an air filter, cover the open the equipment to its condition at the time
end(s) with tape to prevent dust the failure occurred. Liability payment will
from entering the element during not include consequential damages such
shipping. as downtime, motel bills, etc.

If you have any questions regarding this procedure, or any product
investigation, please contact our Service Engineering Team at

(308) 237-9729

959 / Auto Parts

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