Page 1309 - Catalog filters BALDWIN for tractors

Auto Parts / PRODUCT INVESTIGATION

PROCEDURE FOR SERVICE ENGINEERING
PRODUCT INVESTIGATION

This procedure outlines the steps 6. Send the entire suspect
necessary for Baldwin Filters Service filter, including the gaskets.
Engineering to complete an investigation
If the investigation is being requested for
of product from the field. The steps of
warranty consideration, repair bills (not
this procedure are necessary to provide
estimates) should also accompany the
the most accurate and timely
request. Damaged equipment
investigation possible.
components such as bearings, liners,
If a filter is suspected of causing a etc. should be retained by the customer
failure, don’t throw away the evidence. for possible examination by Service
Instead, in order to process a warranty Engineering.
claim, follow the Product Investigation
Filter products are NOT to be cut open or
Procedure . . .
otherwise tampered with. This may
1. Complete a Field Report
prevent objective analysis and testing,
Form (Form 387). Describe
and may void the warranty.
the events on a separate
sheet. Notice of damages and claims should be
made immediately when the damage
2. Obtain a sample of oil, fuel
occurs. Every claim will receive careful
or coolant in the system at
and objective consideration. If a Baldwin
the time of the failure.
product is proven to have caused
3. Save damaged parts for damage, Baldwin will pay the cost
evidence of the claimed required to repair the equipment to its
damage. condition at the time the failure occurred.
4. For an air filter, cover the Liability payment will not include
open ends with tape to consequential damages such as
prevent dust from entering downtime, motel bills, etc.
the element during shipping.
5. Send copies of any repair
bills.

If you have any questions regarding this procedure,
or any product investigation, please contact our
Service Engineering Team at (308) 237-9729.

1307 / Auto Parts

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